RETURNS & REFUNDS

Thanks for shopping at SUKHA ROCKS. If you are not entirely satisfied with your purchase, we're here to help.

You have 14 calendar days to return an item from the date you received it.

Please note we do not accept exchange or returns on:

  • floral smudge bundles due to the vulnerability of the item

  • custom-made pieces

  • earrings due to hygiene
    (however exceptions will be made if the earrings are unworn and we are contacted as soon as your order is received).

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded or exchanged.

How can I return my item?

Please contact us at sukharocks@hotmail.com quoting your order number for instruction on how to return your item.
The following conditions apply to any eligible return or exchange:

  • All items must be unused in their original package with all original tags attached.

  • Proof of payment must accompany the return (receipt will do).

Unless you were sent a wrong or damaged item by mistake, return-shipping costs and handling fees are the responsibility of the sender.

Items that appear worn or used will not be refunded and returned to the customer.

Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.

Please note we are unable to provide a refund or exchange for any products if any damage is incurred by the customer, including any damage caused by perfumes, water, bleaching, heat exposure and general wear and tear.
Any lost items cannot be replaced or refunded.

Exchanges

We will replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at sukharocks@hotmail.com and send us your item, in accordance with the above, to: SUKHA ROCKS, Sunset View, Lewes Road, Haywards Heath, West Sussex, RH17 7NG, United Kingdom.
In the case of exchanges, shipping costs may apply. 

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and whether it has been approved. If it is, then your refund will be processed immediately, and the credit will automatically be applied to your original method of payment, within a certain amount of days.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

To return your product, you should mail your product to: SUKHA ROCKS, Sunset View, Lewes Road, Haywards Heath, West Sussex, RH17 7NG, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. 

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

* You must return your items within 7 days of contacting us via email and within 14 days of purchase.